Booking terms: rescheduling, cancelling, deposits and warranty
Change or cancel free up to 12 hours before, when a deposit applies, final price after the exam, restoration warranty terms. Fictional terms for a demo.
Updated 5 Oct 2026
Booking
You book by dentist on the booking page: choose a service, then a dentist or “any dentist”, then a date and time, then give your name and phone number and agree to the use of your data described in the privacy policy. You can book at least 3 hours and at most 60 days ahead.
An online booking is an exam and consultation, or a short procedure: cleaning, a filling, the first root canal visit, or whitening. For crowns, implants, braces and wisdom teeth, the online booking is the exam; the procedure is scheduled at the clinic once there is a written plan.
Booking for a child under 16: give the parent’s name and the child’s age (3 to 15). A parent stays for the whole visit.
Confirmation
Every request starts as pending. The receptionist phones to confirm within 2 working hours. The time is held only once you have had that call. If the reason you gave suggests something urgent (a swollen face, fever, bleeding, an injury), the clinic calls you first.
Changing and cancelling
Changing or cancelling is free up to 12 hours before, using the link in the confirmation message or by calling 0963 929 241. After two no-shows without notice, the next online booking asks for a 200,000 VND deposit, which is credited to the bill for that visit.
Deposits for procedures
- No deposit for exams, consultations, cleaning or fillings.
- Implant surgery, bone grafts, wisdom tooth surgery, in-clinic whitening and the start of braces: a deposit of 20% of the quoted price, at most 5,000,000 VND, credited to the bill.
- The deposit is agreed when you accept the plan, never taken at online booking.
- It is refunded if the clinic changes the date, or if you cancel more than 48 hours ahead.
Prices
Prices on the site are starting prices, listed on 4 October 2026. The final price is set in writing after the dentist’s exam, with what is and is not included. A quote is valid for 30 days. If, during treatment, the dentist finds that something not in the quote is needed, they explain it and quote it first, and do it only with your agreement. Treatment of 10,000,000 VND or more can be paid in two ways, set out on the payment plans page.
Warranty
The warranty is written on the card you receive:
| Item | Period | What it covers |
|---|---|---|
| Crown | 5 years | Material and laboratory work |
| Implant post | 10 years | The post, on the manufacturer’s terms |
| Filling | 12 months | Material and workmanship |
Condition: a review visit every 6 months. Not covered: injury, not following care instructions, a new disease. The warranty covers materials and workmanship, not a biological outcome such as how bone or gums heal.
Emergencies
The clinic does not run an emergency service. During opening hours, for severe pain, a swollen face, fever or bleeding that will not stop, call 0963 929 241. Out of hours, or if breathing or swallowing is hard, call 115 or go to the nearest emergency department.
The clinic’s legal details are on the licences and scope page.