---
title: "Dental FAQ: prices, appointments, warranty, payment plans"
description: "Fifteen common questions: cost, payment plans, treatment time, warranty, what a procedure feels like. Answers are reviewed by the clinic's dentists."
canonical: https://nhakhoa.thenexova.cloud/en/faq
lang: en
last-updated: 2026-10-06
---

# Dental FAQ: real questions about cost, appointments and treatment

> Fifteen common questions: cost, payment plans, treatment time, warranty, what a procedure feels like. Answers are reviewed by the clinic's dentists.

Nguồn / Source: https://nhakhoa.thenexova.cloud/en/faq


Fifteen common questions: cost, payment plans, treatment time, warranty, what a procedure feels like. Answers are reviewed by the clinic's dentists.

## Is the first check-up free?

The 30-minute exam and consultation costs nothing. A panoramic X-ray (from 200,000 VND) or Cone Beam CT (from 500,000 VND) only if the dentist asks for one. You leave with a written plan and quote, valid for 30 days.

## Are the prices on the site final?

No. They are starting prices listed on 4 October 2026\. The final price is set after the exam and written into the treatment plan, with what is not included.

## Can I choose my dentist?

Yes. When booking you pick the service and then a dentist, or "any dentist". The calendar shows only the days that dentist works.

## Is my booking confirmed straight away?

Not yet. The request stays pending until the clinic phones to confirm, within 2 working hours.

## How do I change or cancel?

Free up to 12 hours before, by phone on 0963 929 241\. After two no-shows without notice, the next online booking asks for a 200,000 VND deposit, credited to the bill.

## When is a deposit needed?

None for exams, consultations, cleaning or fillings. For implant surgery, bone grafts, wisdom tooth surgery, in-clinic whitening and the start of braces: 20% of the quote, at most 5,000,000 VND, credited to the bill and refunded if you cancel more than 48 hours ahead.

## Can I pay in instalments?

For treatment from 10,000,000 VND: staged payment at the clinic (30% when the plan is agreed, the rest over up to 12 months, no interest), or a linked credit card at 0% over 6, 9 or 12 months if the bank approves.

## What warranty do crowns and implants carry?

Crowns 5 years for material and lab work, implant posts 10 years on the manufacturer’s terms, fillings 12 months. Condition: a review every 6 months. The warranty covers materials and workmanship, not a biological outcome.

## Do the dentists speak English?

Dr Khôi and Dr Tùng can explain in English.

## From what age do you see children?

From age 3, with Dr Hà My. A parent stays in the room throughout. When booking for a child, give the parent’s name and the child’s age.

## What if I have severe pain or a swollen face?

The clinic does not run an emergency service. In opening hours, call 0963 929 241\. Out of hours, or if breathing or swallowing is hard: call 115 or go to the nearest emergency department.

## How are instruments sterilised?

Instruments are packed per patient, steam-sterilised and logged; single-use items are discarded after each patient.

## Your question is not here?

Call 0963 929 241, Monday to Saturday in opening hours. The front desk answers on prices, appointments and warranty; clinical questions are answered by the dentist at the exam.

[0963 929 241](tel:+84963929241)[Booking terms](/en/booking-terms)[First visit](/en/first-visit)